Basket Of Gladness

Our Guarantee
Every order is treated with importance and professional care by the owner. Beautiful flowers, professionally designed and accommodating service is Magnolia's promise to you. Floral gifts are handmade, boxed, tagged and wrapped. Flowers are processed on arrival to the shop with proper care. Including preservative, proper water temperature and 37 degree refrigeration. We make every effort to fortify our floral products and ensure quality and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you were expecting. We welcome your inquiries. 585) 730 -7115, if you are not completely satisfied with the quality of one of our products, please call Sherry the owner of Magnolia Floral Design immediately. Any issue will be promptly take care of with the appropriate action.
 
Substitution Policy
Fresh Flowers:  We are committed to delivering your important emotional sentiment as fresh and beautiful as possible. The seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa. Again, call if specific flowers are not acceptable.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time. You may request a 4 hour time frame in the special instruction box when ordering, and we will do our best to accommodate your request.  We deliver until 5pm for offices and 7pm to homes.

If No One is Home: We must be able to contact the recipient.  Under 37 degrees, flowers will NOT be left and will require another delivery charge to go back and deliver again.. Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place (weather depending) for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Recipient Maybe Contacted: You must provide a recipients phone number to call or text. In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery. Please do not type your own phone number in the recipients box. It is important that we can contact them due to the perishable items that we sell.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.